We work with more than twenty workshops across the modern Silk Route. Our products are manufactured in Jaipur (India), Marrakech (Morocco), Ubrique (Spain), Bergamo (Italy), Grasse (France), Jabal Akhdar (Oman), and the United Arab Emirates.
In MONTROI we value craftsmanship and unique objects with a soul. We encourage hand painting personalisatins and embossings. Our Sales Advisors will assist you with samples and simulations before our in-house artists implement the design. Embossing is done through the handmade process of ‘marquage à chaud’ at 100 °C with brass molds. It is a complimentary service that we offer to any of our products and that we used to customize gift boxes and paper bags. Kindly contact email@example.com to inquire.
Leather goods must be cleaned regularly, by lightly sweeping the surface of the leather with a soft, dry or slightly damp cloth to remove dust and dirt. To prevent peeling and wrinkling, apply leather conditioner without chemicals, to a soft cloth and gently massage over the entire item. Depending on the dryness or humidity of the climate, this process should be done at least twice a year. Suede needs to be brushed to remove dust and to keep it from looking smashed or dull. Always use a suede brush or soft terry cloth gently at least once a week. Always absorb wet stains before they set in with a clean and dry cloth by gently dabbing to absorb as much liquid as possible without pressing the liquid deeper into the suede. To avoid scratches, kindly apply leather polish or saddle soap once a year. This creates a protective layer all around the item. For storage, fill the items with foams or bubble wrap to preserve their original shape. The use of newspaper or cardboard is not recommended as ink can be transferred to the lining causing permanent stains on the leather. Leather items must be stored inside a cotton dust cover, never in a plastic bag, as the leather needs to breathe and the smallest amount of moisture can cause mildew and mold. Leather goods must be stored out of direct sunlight in a dark, cool space to keep leather from drying out and cracking. Bags should not be hanged as the pressure on the strap could stretch out and tear the handles.
For repairs and servicing please visit our flagship store or contact our sales advisors to assist you with any after sales service requirements at firstname.lastname@example.org.
On request we can schedule private shopping appointments with our concierge through video conference. Kindly contact our customer service at +971559388481 (WhatsApp) or by email at email@example.com.
Kindly refer to our returns policy section. Special orders such as hand painting and embossed items can’t be exchanged or refunded.
All your personal information on the MONTROI online and physical stores are kept private and confidential and it will never be sold or shared with second parties. The MONTROI studio keeps contact details with the sole purpose of informing about brand events and new products. The information given can always be modified at any time by contacting firstname.lastname@example.org.
At the Checkout page select “Ship to a different address?” and fill in the details. Below you can also add specific indications about your order to include a personal message or have the gift box embossed with some initials.
MONTROI offers free shipping on all orders above 200 USD (except for the M1 Safary Chair which has a shipping cost of 70 USD). Orders below 200 USD will have a shipping cost of 15 USD (U.A.E), 28 USD (GCC countries) or 35 USD (Worldwide)
As soon as your order has been processed and shipped you will be notified by email with a link and the respective tracking number that will allow you to track your order.
Our prices include custom duties and taxes. In some occasions and specific countries, Customs authorities may ask for handling fees which land outside our control. In these cases kindly contact email@example.com for assistance.
Any order can be changed only before it’s shipped. If the order is cancelled after the pickup, the customer will have to pay shipping charges for the return and the amount will be deducted from the refund amount. Any personalised collections, with embossing of initials or bespoke hand-painting cannot be cancelled, changed or returned for refund